Refund & Return Policy

# Refund & Return Policy

**Last updated:** 2026-09-26

## When Buyers May Request a Return

Buyers may request a return when:
- The product is damaged or defective.
- The wrong item was received.
- The product is not as described.
- The order was lost or damaged during shipping.
- The buyer changed their mind (subject to seller policy and applicable law).

## Return Conditions

- Returned products must be in the condition specified by the seller's return policy.
- Products that are non-returnable by law (e.g., certain digital products) may be excluded.

## Damaged or Defective Products

1. The buyer submits a return request with photos.
2. The seller reviews and responds.
3. If the seller approves, a refund or replacement is issued.

## POD Products with Manufacturing Defects

For POD products with a manufacturing or printing defect, Salsels will coordinate with the POD provider for a replacement or refund.

## Refund Processing

- Refunds are processed through the original payment method (Stripe).
- Refund timing depends on the buyer's bank and payment provider.
- Sellers may be responsible for refund costs in cases of seller error.

## Return Shipping

Return shipping responsibility depends on the reason for the return. If the seller made an error, the seller is typically responsible. If the buyer changed their mind, the buyer is typically responsible.

## Dispute Resolution

If a buyer and seller cannot agree, Salsels may mediate. Salsels reserves the right to issue refunds in accordance with applicable law and payment-provider policies.